FAQs

Add everything what you need/want to the basket

– Go to check out

– Make sure that your address is correct etc (SPH is not responsible if you will make a mistake)

– Provide all the necessary details: current email, phone number etc-we will send you update on your mobile or email just check both within next 24h from making the payment

– Proceed with payment via bank transfer

-Use your order number as reference when making payment ( by not doing this you will slow down the process of dispatching your order)

– Our cut off time is around 4pm every day Monday to Friday (Fridays arround 2pm-3pm)
(excluding bank holidays, Christmas etc when we do not work)

Generally it takes 3-4 working within UK borders from the moment that parcel has been dispatched and is in possession of the courier.

– We accept ONLY bank transfers

No, we DO NOT recommend oral only cycles therefore we will not be able to help.

We assume that every client knows or have done thorough research on the product that he is interested in or purchased from us, is familiar with the protocol of use ie: doses, length of the cycle and have some information of how the product works (bulking or cuttingor recomp), ex: I bought one pouch of Anavar or one vial of masteron propionate and can’t see any results (this indicates to us that the client didn’t know anything about the product, doses etc) SPH is NOT being held responsible for lack of understanding of the above and will not make any re-funds.

Please contact the courier first and indicate that the package has been damage (you will require your tracking number for this) . Please send few photos of the package to info@samsonsteroidsuk.com or via WhatsApp(number on the website). Once this is in place you have to advise us on what the courier respond was. We will follow this up after we received information from the client. Once the problem was dealt between SPH, courier and customer we will contact the client with the outcome and solution that can be given.

We will put the instruction of the delivery as requested by the client. If the parcel is gone missing the client takes the responsibility while he opt out from standard delivery procedure by the courier.

We put all the details as they are given to us by the client when making a purchase therefore is the client who takes the responsibilityfor the mistake and SPH WILL NOT be refunding or sending replacement of the products if they will not be received by the client. Please contact the courier with your tracking number and re-arrange this with them.

When placing an order is the client responsibility to process the payment right away. If this will not take place we will cancel your order and release the stock to other clients. Your money will be refunded or replacement product ( with the same price) can be sent once details agreed between SPH and the client

Once the payment has cleared and the packages ready we send the update on your mobile. We advise you to have WhatsApp installed on your phone so we can attach some photos of your package for your information. Please also check your email.

No, we do not operate over the weekends so if you place an order over the weekend it will not be processed until Monday. Or the first business day if Monday is bank holiday.

No, not at the moment.

No, we don’t do pickups, everything is send to the address of client choice.

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.

We ship within 24h from the moment that payment has clearon our account (THIS DEPENDS ON BANKS NOT SPH AND HOW QUICKLY THEY EXCHANGE INFORMATION OF THE TRANSFER).

No, we accept only bank transfers.

We accept ONLY bank transfers